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RETURN / EXCHANGE
PLEASE READ BELOW
Once an item of merchandise is delivered to you, you can return that item within 10 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. (The plastic shrink band sealer on our bottles should not be removed in order to qualify for return.
To initiate a return, please send us an email at firstname.lastname@example.org with the subject "Return Request" and we'll send you an address to send the products back to.
You may not cancel an order prior to shipment.
Customer is responsible for return shipping cost.
Product must be returned to receive a refund.
Once we receive your return, a full refund will be issued.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Refunds and Exchanges
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If you return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, or credit back to your original form of payment.
The customers are responsible for paying for all shipping costs for your returned items. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
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